Barclays.comOur approach
Our key areas of focus are contributing to growth and supporting our communities. Underpinning these is a foundation of sound business principles and practice that ensures integrity in the way we do business.
Bob Diamond on what citizenship means to Barclays
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Download videoSupporting our communities
Barclays is committed to contributing to the communities in which we operate through our core business activities and through our community investment programme.
We actively manage the social and environmental impacts of our activities and provide products and services to meet wider societal challenges. Examples range from financing of front line UK healthcare facilities to infrastructure projects in sub-Saharan Africa.
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Citizenship at Barclays
"Our role is to help improve the lives of our customers. We must provide mortgages, allow businesses to invest and create jobs, protect savings, pay tax, be a good neighbour in the community while also generating positive economic returns for our investors."
Bob Diamond, Chief Executive
The way we do business
We must maintain integrity in the way that we govern and manage our business. Robust controls supported by clear business principles are the foundation for delivering on our citizenship commitments to customers, clients, colleagues and wider stakeholders.
This covers a broad agenda, from improving the customer experience, complying with relevant regulations through to managing the wider social and environmental impacts of our operations. We are investing in improving our systems and training our people to ensure that we are equipped to deliver on our commitments.
Contributing to growth
Barclays believes that the best way that we can support the wide range of stakeholders with an interest in our success is by running a strong, profitable and growing business, which creates jobs and contributes to our communities’ economic success.
Stakeholder engagement
We gain a better understanding of our stakeholders’ concerns by listening to our customers and shareholders and working in collaboration with governments, industry and the non-profit sector. This allows us to address the issues that are of the greatest importance to our business and to those we serve.
