The way we do business

From customer satisfaction to combating financial crime, integrity and innovation underpin the way we operate.

1 Churchill Place reception

Human rights

We work with many leading international organisations and businesses to share best practice on human rights issues.

Health, safety and well-being

Barclays is committed to maintaining and improving our high standards of health, safety and well-being (HSW). Our aim is to create a working environment around the world that is safe and enhances well-being.

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Improving the customer experience

Our Treating Customers Fairly (TCF) Forum monitors progress across our retail and wholesale Business Units worldwide.

UK complaints data

Social and environmental risk management in lending

Barclays has a long-standing commitment to managing the environmental and social risks associated with commercial lending and investment products.

Ethics

Barclays expects every colleague, and others who work on our behalf, to conduct themselves according to consistently high professional and ethical standards.

Compliance and robust corporate governance

Compliance with legal and regulatory requirements is vital. The maintenance and enhancement of a robust control environment is a key priority for Barclays, and we are committed to delivering this to the highest standards.

Supply chain

As a responsible global citizen, we recognise our supply chain has significant social, environmental and ethical impacts and we are taking steps to manage these impacts.

Sourcing and supplier management

Corporatewear

Logistics