Frequently asked questions

Find out more about:

• Updating personal information

  • How can I update my bank details?

    If you have an e-view access number and password, you can change your bank details online. Please log in and click on 'change mandate'.

    If you hold 2,500 shares or less, you can now change your bank details quickly and easily over the telephone using The Registrar to Barclays contact details.

    If you hold more than 2,500 shares, you can download a Bank Mandate Form and return it to The Registrar.

  • How can I update my address details?

    If you have an e-view access number and password, you can change your address online – please log in and select 'change address'.

    If you hold 2,500 shares or less, you can now change your address quickly and easily over the telephone using The Registrar to Barclays contact details.

    If you hold more than 2,500 shares, you can download the Change of Address form at the bottom of this page and send your updated address to the Registrar, together with a copy of your share certificate, Annual Sharestore Statement of Entitlement or your most recent dividend tax voucher. 

  • I've changed my name. How can I update my details?

    To change your name on Barclays records, please send documents confirming this change (for example, your marriage certificate or change of name deed) to The Registrar to Barclays.

  • How can I transfer my shares?

    To transfer ordinary shares held by share certificate, please download and complete a Stock Transfer Form and return it to The Registrar to Barclays.
     

  • What should I do if I've lost my share certificate?

    You should contact The Registrar to Barclays and ask for a replacement. You will be sent a letter of indemnity to sign and return. A new certificate will then be sent to you. Please note that there is a charge for this service.

  • What should I do if a shareholder has died?

    You should write to The Registrar to Barclays, sending a certified copy of the death certificate, together with the original Grant of Probate (or a sealed office copy), or the Letters of Administration.

    The name(s) of the deceased person's personal representative(s) will be put on the share register while the estate is finalised. The Registrar to Barclays will then place a temporary marker on the register to ensure that wherever possible, they do not issue further dividend payments or other correspondence in the shareholder's name. They will also send you the forms you need to complete.

• Dividends

  • When will the next dividend be paid?

    The first interim dividend for the year ending 31 December 2012 will be paid on Friday, 8 June 2012.

  • When was the most recent dividend paid?

    The final dividend for the year ending 31 December 2011 of 3p per ordinary share was paid on Friday, 16 March 2012. This was paid to shareholders who hold Barclays shares at the close of business on Friday, 24 February 2012.

  • Can I have my dividends paid into my bank or building society account?

    Yes.  If you have an e-view access number and password, you can update your bank details online. Please log in and click on 'change mandate'.

    If you hold 2,500 shares or less, you can now provide your bank details quickly and easily over the telephone using The Registrar to Barclays contact details.

    If you hold more than 2,500 shares, you can download a Bank Mandate Form and return it to The Registrar.

  • Can I take my dividends in shares?

    Yes, as a shareholder you may have your dividends reinvested in Barclays PLC shares by joining the Dividend Reinvestment Plan (DRIP).
    
    The DRIP is available provided that you do not live in or are subject to the jurisdiction of any country where participation in the DRIP would require Barclays or the DRIP Administrator to take action to comply with local government or regulatory procedures or any similar formalities. The DRIP is not available to residents of the USA or Canada.

    If you wish to join the DRIP, please read the terms and conditions and complete a Dividend Reinvestment Plan Form. Alternatively, please contact:

    The Plan Administrator to Barclays DRIP
    Share Dividend Team
    Aspect House
    Spencer Road
    Lancing
    West Sussex BN99 6DA
    UK

    Phone: 0871 384 2055* in the UK or +44 (0)121 415 7004 from overseas.

    *Calls to this number are charged at 8p per minute if using a BT landline. Call charges may vary if using other telephone providers.

  • When will I receive my dividend tax voucher?

    Barclays issues a consolidated tax voucher for the financial year in mid-March to shareholders who have their dividends paid directly into a bank or building society account.
    
    Shareholders who receive a dividend cheque posted to their registered address receive a tax voucher with each payment.

  • How can I request a duplicate tax voucher?

    Contact The Registrar to Barclays on +44 (0)871 384 2055* in the UK or +44 121 415 7004 from overseas. Alternatively you can email your request to questions@share-registers.co.uk.

    There may be an administration charge for issuing duplicate vouchers.
    
    You can also access your dividend information online using Barclays e-view. 

    *Calls to this number are charged at 8p per minute if using a BT landline. Call charges may vary if using other telephone providers.

• Barclays e-view

  • What is Barclays e-view?

    Through Barclays e-view you can:

    • Access details about your shares online
    • Check sales, purchases or transfers relating to your shares
    • Ask to receive important shareholder information by email, directly to your inbox
    • Update your name, address or bank details online
    • Register your voting instructions for Barclays General Meetings
    • See Barclays Annual Review, Annual Report or financial results announcements online.
  • How can I join Barclays e-view?
    • Visit www.eviewsignup.co.uk
    • Register for electronic communications by following the instructions onscreen
    • You will be sent a Barclays e-view access number by the post the next working day.

• Sharestore

  • What is Barclays Sharestore?

    Barclays Sharestore allows you to hold your Barclays shares electronically without a share certificate. Transferring shares into Sharestore is free.

    Through Barclays Sharestore you can:

    • Eliminate the risk of losing your share certificate and having to pay a replacement fee
    • Receive an annual statement, usually in September, detailing the number of shares you own and any changes through the course of the year
    • Trade your shares through Barclays Stockbrokers ShareDeal service at a competitive price
    • Benefit from faster settlements – if you sell your Barclays shares you’ll receive the money in three business days
    • Receive your dividends at the same time as all other Barclays shareholders
    • Receive less unwanted mail. Your name will not appear on the Barclays share register as your shares will be held by a nominee. This means other organisations cannot obtain your name and address details to send you advertising material.
       
  • How can I join Barclays Sharestore?
    • To transfer your Barclays shares into Barclays Sharestore, download a Barclays Sharestore application form via the links on this page
    • Print, complete and return the application form and your share certificates to the Registrar to Barclays. You'll find the address on the form
    • Once your shares are transferred you will receive a statement confirming the number of shares held for you in Sharestore
    • If you later decide you want a share certificate again, or wish to transfer your shares to another person, you can request the relevant forms from The Registrar to Barclays.
       
  • How can I buy and sell shares through Barclays Sharestore?

    If you hold shares in Barclays Sharestore you can only buy or sell them through Barclays Stockbrokers, or online via the Barclays Sharestore website www.sharestore.barclays.co.uk.

    Please phone Barclays Stockbrokers on 0845 601 7788* in the UK or +44 141 352 3954 from overseas for more information.
     
    They will ask you for your Sharestore Reference Number which will appear on your Annual Sharestore Statement of Entitlement and will take your instructions to buy or sell over the telephone.

    If you do not hold your shares in Barclays Sharestore, you can still buy or sell shares through Barclays Stockbrokers using the telephone contact details above.

    *Calls to 0845 numbers are free for BT residential customers as part of their inclusive call package, otherwise calls will cost no more than 4p per minute, plus an 8p call set-up fee (current at April 2009). The price on non-BT phone lines may vary, please check with your service provider. Calls may be recorded to monitor the quality of Barclays Stockbrokers service, to check instructions and for security purposes.

     

  • How much does it cost to buy and sell shares through Barclays Sharestore?

    Commission for online and telephone dealing is charged as follows:

    Online:
    £10 flat fee per trade (sales only)
     
    Telephone:
    First £5,000: 1.25 per cent
    Next £10,000: 0.85 per cent
    Thereafter: 0.15 per cent
    Minimum charge: £15

    Stamp duty reserve tax, currently 0.5 per cent, is payable on all share purchases.

• Buying and selling shares

  • How can I buy or sell Barclays shares?

    If you hold shares in Barclays Sharestore you can only buy or sell them through Barclays Stockbrokers, or online via the Barclays Sharestore website www.sharestore.barclays.co.uk.

    Please phone Barclays Stockbrokers on 0845 601 7788* in the UK or +44 141 352 3909 from overseas for more information.
     
    They will ask you for your Sharestore Reference Number which will appear on your Annual Sharestore Statement of Entitlement and will take your instructions to buy or sell over the telephone.

    If you do not hold your shares in Barclays Sharestore, you can still buy or sell shares through Barclays Stockbrokers using the telephone contact details above.

    *Calls to 0845 numbers from a BT residential line will cost no more than 4p per minute, plus 10.9p call set-up fee (correct as at October 2010). The price on non-BT phones may be different; please check with your service provider. You can only use these numbers if you are calling from the UK; if calling from outside the UK, please call +44 141 352 3909. Calls may be recorded to monitor the quality of our service, to check instructions and for security purposes.

  • How much does it cost to buy or sell shares?

    For Barclays Sharestore customers, commission for online and telephone dealing is charged as follows:

    Online:
    £10 flat fee per trade (sales only)
     
    Telephone:
    First £5,000: 1.25%
    Next £10,000: 0.85%
    Thereafter: 0.15%
    Minimum charge: £15

    Stamp duty reserve tax, currently 0.5% is payable on all share purchases.

    Prices from other share dealing services may vary.

• Barclays Stockbrokers

  • How can I find out more about Barclays Stockbrokers services?
    • Visit the Barclays Stockbrokers website at www.stockbrokers.barclays.co.uk
    • Or call Barclays Stockbrokers on one of the following numbers:
      In the UK, please call 0845 601 7788*
      From overseas, please call +44 141 352 3909

    *Calls to 0845 numbers from a BT residential line will cost no more than 4p per minute, plus 10.9p call set-up fee (correct as at October 2010). The price on non-BT phones may be different; please check with your service provider. You can only use these numbers if you are calling from the UK; if calling from outside the UK, please call +44 141 352 3909. Calls may be recorded to monitor the quality of our service, to check instructions and for security purposes.

  • How can I benefit from Barclays Stockbrokers services?

    Barclays Stockbrokers provides a range of services, allowing you to manage and trade your Barclays shares in the way that best suits your needs.

    You can choose from the MarketMaster account, through which Barclays Stockbrokers will hold your assets on your behalf, or the ShareDeal account, where you retain paper share certificates in your name.