Individuals
Barclays provides financial services to meet the diverse needs of our customers and clients all over the world. These varied products and services range from basic bank accounts for low-income customers, to private wealth management for high net-worth individuals.
Case studies
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Premier Banking customers from Barclays Global Retail and Commercial Banking Western Europe region can meet potential business partners and clients through Barclays Latitude Club.
The international networking club allows affluent customers to use facilities at any Barclays Premier Centre worldwide.
Barclays flagship branch in the United Arab Emirates opened in Abu Dhabi in June 2008, bringing Premier Banking services to affluent customers in the UAE’s capital city. Premier Relationship Managers offer a personal, tailored service, and customers can benefit from access to conference rooms at the branch, and complimentary use of exclusive lounges in Dubai and Abu Dhabi airports.
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Barclays Wealth’s unique approach to wealth management is based on understanding that wealth means different things to different people.
Exclusive technology, along with sophisticated profiling and portfolio construction techniques help Private Bankers identify investments which deliver market-leading performance in line with the preferences and expectations of individual clients. Clients then have the confidence and reassurance to make investment decisions with clarity and speed.
A profiling process accurately identifies what we call a client’s ‘financial personality’ – how they perceive, interpret and react to financial decisions. The next step is matching this personality with a bespoke investment portfolio, which meets the client’s objectives.
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We created a Customer Review Team to seek to identify UK retail customers facing financial problems and provide proactive support. This team considers each customer's situation and recommends steps to help them maintain control of their finances.
Barclays has also partnered with the Money Advice Trust in the UK to create a guide entitled How to Keep Your Finances on Track, which offers hints and tips on money management and contact details for independent debt advice.
Related links
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Barclays PINsentry device offers online banking customers protection from internet-based threats such as malware (malicious software designed to damage computer systems).
More than 1.5 million of the devices have been issued to customers in the UK since July 2007, and demand continues to be strong.
Barclays is leading the financial sector in terms of online fraud prevention and the launch of PINsentry has dramatically helped cut the amount of money lost through internet-based fraud.
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Busy customers in the UK can pay for goods faster and more easily thanks to a unique innovation from Barclaycard.
Contactless credit cards, launched in 2008, allow customers to wave their cards over a reader to pay for goods worth up to £10 without entering a PIN code or signing their name.
More than 20,000 retailers are now Contactless-enabled, including major high street names. More than one million cards have been issued to customers, and Barclaycard is researching new applications for the technology.
A UK rollout of Contactless debit cards started in 2009. -
In 2008 Absa, majority-owned by Barclays, became the first bank in South Africa to register more than one million internet banking users.
Absa’s Digital Channels division is dedicated to developing innovative products and services for customers. More than 600,000 Absa customers also use Absa’s Cellphone Banking service, which launched in 2000.
Advanced security ensures customers feel safe in using these modern methods of managing their finances. Absa provides internet banking users with free of charge commercial security software, and regularly promotes ways in which customers can protect themselves from fraud.
