Barclays.comCase studies
We aim to reach people excluded from banking with services designed to suit their needs, through partnerships, products and promoting education.
Inclusive banking case studies
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Partnering
Our established banking infrastructure and organisational model helps us to meet the needs of our existing customers. However, it can sometimes be difficult for us to reach people outside the banking system. We build partnerships with others, such as microfinance organisations, charities, technical providers and governments, who have the existing relationships, skills and commitment to help us reach out to unbanked people.
Related links
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Building financial capability
Improving financial inclusion requires making accessible low-income products available and also helping unbanked people to be ready to use them effectively. This is why we work to improve financial capability through education, information and advice.
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Developing new products
To widen financial inclusion, we need to supply the right products and services to the right customers in the right way. We have developed and launched new products and channels to reach customers more effectively – ranging from basic current accounts in the UK to technology-enabled services such as mobile banking in India.
