Citizenship

Citizenship at Barclays

Barclays has a clear sense of its business purpose: to help people achieve their ambitions – in the right way.

Citizenship is about contributing to growth, the way we do business and supporting our communities. Hear our colleagues explain what Citizenship means to Barclays in greater detail.

1 Churchill Place in London, Barclays’ global headquarters.

1 Churchill Place in London, Barclays’ global headquarters.

Response to
Salz Review

Barclays has published its response to the Salz Review, an independent review of its business practices which released its findings on 3 April 2013.

The response outlines Barclays’ commitments to fully implementing all 34 of the Salz Review’s recommendations, as well as how it intends to do this.

The way we do business

We aim to improve services for customers and clients, make responsible decisions about how we run our business, and actively manage the social and environmental risks of our operations.

Barclays head office

Response to Salz Review

Barclays has published its response to the Salz Review, an independent review of its business practices which released its findings on 3 April 2013.

The response outlines Barclays commitments to fully implementing all 34 of the Salz Review’s recommendations, as well as how it intends to do this.

1 Churchill Place in London, Barclays’ global headquarters.

1 Churchill Place in London, Barclays’ global headquarters.

Customer experience

Our priority is to make it easier for our customers to achieve their goals in life by continually enhancing the customer experience.

Outside Barclays flagship branch in Piccadilly Circus, London

Managing environmental impact

We measure and manage our environmental impacts, and believe banks can play a part in helping society address climate change.

Exterior of Barclays’ headquarters 1 Churchill Place, London

Managing risk

Barclays has a governance structure in place to facilitate clear dialogue across the business and with suppliers, around issues of potential environmental and social risk.

Diversity

We’re committed to diversity and inclusion at Barclays – supporting our employees, customers and clients.

The Women of the Year Awards at Barclays

Human rights

As a global business, we have a clear responsibility to support governments and civil society groups in respecting and upholding human rights.

Factory workers

Contributing to growth

We support individuals, businesses, institutions and governments to make progress, while contributing to wider economic growth and job creation. For example, we're creating 1,000 new apprenticeships for young people.

Two men walking in a factory

Supporting individuals

Lending is a fundamental part of what banks do to support customers and clients. Making credit available, through providing mortgages to families and finance to businesses, contributes to job creation and economic growth.

Inside a Barclays branch

Increasing access

We’re working to expand our reach, and provide innovative and sustainable financial services to people around the world.

Money collectors in Ghana

Supporting businesses

We believe small and growing businesses are vital in creating jobs and driving economic recovery.

A shopkeeper at work

Helping institutions

We help corporate clients raise capital to grow their businesses, manage risk and provide strategic advice. We also support government and institutional clients, backing economic growth and meeting the needs of diverse communities.

People on their way to work

Supporting our communities

We’re using our skills, time, money and expertise to support the communities in which we operate.

Building Young Futures in Egypt.

Key facts and figures

Find out about the hours and the financial investment we've contributed to our communities, and read about our donations policy.

Barclays volunteers with a group of children

Our partners

We form partnerships with the charities, community organisations, NGOs and social enterprises that are best placed to understand local needs and complement our own expertise.

Children taking part in a Barclays Spaces for Sports programme

Our programmes

Our programmes support communities by working with respected and relevant partners, and utilising the skills of Barclays employees.

A village savings and loans association supported by Barclays

Case studies

These case studies show the wide range of volunteering and fundraising activities that our employees are involved in around the world.

Group of cyclists participating in Wheels for Change

Reports and publications

We commission and contribute to a wealth of in-depth studies, including our annual Citizenship Reports.

Our archive

Two men on beach with factory in background

Download our Citizenship Reports, Annual Reports and publications from the Barclays Social Intelligence Series.

Explore our archive

Citizenship Report 2011

Mechanic working on Barclays Cycle Hire bike

This is the 12th year Barclays has reported on its environmental and social performance.

Read the report online

Carbon Capital

City street at night

The third publication in our Social Intelligence Series examines approaches to financing a low carbon economy.

Download the report (PDF 3.6MB)

Banking for Billions

Woman in sari

The second publication in our Social Intelligence Series looks at the global landscape for access to financial services.

Download the report (PDF 4MB)

Diversity and inclusion

We’re committed to diversity and inclusion at Barclays – supporting our employees, customers and clients.

A history of diversity

Two women talking at diversity event

Barclays has a long legacy of recognising the vital role that diversity and inclusion plays in our business.

More on our history

Our diversity strategy

Barclays staff at Glenn Shaw Everest Awards 2011

We believe talented people are the foundation of our success, whatever their style, personality, age, race, religion, gender, sexual orientation, or disability.

More on our diversity strategy

Our recognition

The Women of the Year Awards at Barclays

We’ve won a wealth of recognition for our commitment to diversity and inclusion across the global business, in areas including gender, age, disability, sexual orientation and multiculturalism.

More on our recognition