Barclays Citizenship Awards

Citizenship is a fundamental part of our journey to become the ‘Go-To’ bank. The Barclays Citizenship Awards are a great opportunity to recognise and celebrate the remarkable achievements of our colleagues and their contributions to local communities around the world.

In 2013, we broadened the awards criteria to recognise colleagues’ achievements across all elements of Citizenship: the way we do business, contributing to growth and supporting our communities. We received almost one thousand nominations from across 33 countries.

The 30 finalists were chosen following a thorough internal judging process, the task of selecting the winner for each category then fell to a panel comprised of external experts. During this process, the individual and team winners were selected for each of the five categories. The winners’ stories are featured below.

In 2012 Barclays introduced the People’s Vote, which allowed employees, as well as family and friends, charity partners and beneficiaries, to cast their vote for their favourite finalist. Following its success, we ran this again in 2013. This year’s People’s Vote received 31,381 votes from more than 50 countries, to reveal Maheen Gul as the winner.

The 2013 ceremony took place in London on Tuesday, 18 June.

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Find out more about the winners in each category

People’s Vote winner


Maheen Gul, Corporate Banking, Pakistan

As a volunteer with The Citizen’s Foundation Pakistan, Maheen mentored 500 underprivileged students from rural areas to prepare them for employment and develop entrepreneurial skills.

Students were encouraged to develop a vision for their future and prepare themselves for any challenges they may face in realising this. The mentoring sessions not only boosted the aspirations of the participants, but some even went on to start their own businesses.

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Individual Achievement of the Year Award winners


Africa, Middle East and Indian Ocean
Matilda Karimamusama, Barclays Africa, Zambia

Matilda rolled out financial accounting and business planning workshops to local business customers amidst challenges of growing the balance sheet without offering lending products.

Her efforts to introduce useful business applications and training resources has seen the customer base grow from 2,330 to 5,500, and balances increase from ZK39.2m (£4.8m), to almost ZK98.7m (£12m). Her work has seen her recognised as a Zambia StartUp 2012 Judge and delegation leader for Zambia at the 2013 Global Entrepreneurship Congress.

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The Americas
Michael Sobel, Investment Bank, US

Michael led the development of a strong relationship between Barclays and LIFT, a US-based organisation that helps people work themselves out of poverty.

Michael has organised multiple outreach and informational events between Barclays employees and LIFT. As a result, more than 50 colleagues have volunteered and over US$150,000 (£96,000) has been donated to the charity.

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Asia Pacific
Ashish Mishra, Investment Bank, Singapore

Ashish started the Durga Foundation in 2010 after witnessing the poverty and lack of access to education in rural India.

The foundation works closely with local schools to offer career counselling and expose students to various industries. More than 5,000 students have benefited from sessions on topics such as IT and Banking. Through its fundraising efforts, more than 50 students have received scholarships, two schools have been able to establish small libraries and a computer education centre is planned for a further school.

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Europe
Alba Farre, Europe and Middle East RBB, Spain

For the past four years, Alba has supported 100 young beneficiaries of the Down Lleida charity.

Drawing on the help of colleagues and friends, Alba has helped promote the integration of people with mental disabilities into wider society. Initiatives included financial inclusion workshops and cultural and educational programmes. As a result, eight beneficiaries are now employed and are beginning to live more independent lives.

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UK
Stuart Tootal, Head Office, UK

Stuart has helped to transform Barclays’ associated military services programmes, particularly the Armed Forces Transition Employment and Resettlement (AFTER) programme and the Afghanistan Trust/Army Benevolent Fund.

More than 250 employees have been able to attend talks, events and fundraising activities, and almost £1m has been raised for these causes. This has resulted in more than 100 injured soldiers directly benefiting from courses, coaching, counselling and placements.

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Team Achievement of the Year winners


Africa, Middle East and Indian Ocean
Barclays Motshelo Account, Barclays Africa, Botswana

For decades, informal household savings has been common practice in African households, including Botswana. However, there is not often a place within the home to store savings safely and securely.

Identifying this issue, the Retail Support department developed an account specifically designed for informal savers. The Motshelo Account has proven very popular, amassing more than 250 accounts (2,500 customers) at a value of P1.5m (£118,978) in the three months following the launch.

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The Americas
Barclaycard Ring, Barclaycard, US

Barclaycard Ring Card is the world’s first ‘social’ credit card, encouraging transparency between Barclays and customers by combining a simple business model with an online forum for its 7,500 card members.

Through blog posts, weekly polls and an ideas section, the Barclaycard Ring team has ‘de-mystified’ credit cards and provided insight into a wide range of customer experiences. This dialogue has also allowed members to actively influence the evolution of the product. To date, more than 60 ideas for product, technology and servicing improvements have been generated by members.

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Asia Pacific
Smiling like a Cheshire Cat, Corporate Banking, India

Cheshire Home offers services for those that are physically disabled and have special needs requirements, particularly those with cerebral palsy.

The Smiling like a Cheshire Cat team directed the installation of a bespoke play facility to complement therapy classes, and established a gardening project through which 25 beneficiaries gained new skills to supplement their food supply. Excess produce from the garden is now sold on, generating extra income for the home. The improved facility has resulted in Barclays being a recognised name locally.

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Europe
Collections and Recoveries, Europe and Middle East RBB, Spain
 

Prompted by the Spanish financial crisis, the Collections and Recoveries team launched the Assisted Sale initiative, which offered a unique solution to clients having difficulty repaying their mortgage.

The team identified candidates to receive the support and produced tailored options to reduce their debt. As a result, 60 families were helped and debt totalling €15m (£12m) was written off.

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UK
Talking ATMs, UK RBB, UK

Barclays was the first high street bank to sign up to the Royal National Institute for the Blind’s (RNIB) Make Money Talk campaign to speech-enable ATMs in the UK.

The Talking ATMs team developed the text-to-speak software for the Barclays ATM network and worked in partnership with the RNIB to carry out ‘user acceptance testing’. This testing was done with visually impaired users to ensure the technology worked for those who would be using it. As a result, the speech functionality was rolled out to 80% (over 3,000) of Barclays’ ATMs in the UK in November 2012.

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