Frequently asked questions

Find answers to frequently-asked questions about your Barclays shares, including how to update your personal details, information about buying and selling shares, advice on dividends, and help with our share tools and services.

If the answer to your question is not listed on this page, please contact The Registrar to Barclays using the contact details below.

Download shareholder forms

Questions about your shares?

Please contact:
The Registrar to Barclays
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
UK

By phone:
In the UK: 0871 384 2055*
Overseas: +44 (0)121 415 7004

Email: questions@share-registers.co.uk

*Calls cost 8p per minute plus network extras. Lines open 8.30am to 5.30pm UK time, Monday to Friday excluding public holidays. 

Find out more about:

Updating personal information

How can I update my bank details?

If you have an e-view access number and password, you can change your bank details online. Please log in and click on 'change mandate'.

If you hold 2,500 shares or less, you can now change your bank details quickly and easily over the telephone using The Registrar to Barclays contact details.

If you hold more than 2,500 shares, you can download a Bank Mandate Form and return it to The Registrar.

How can I update my address details?

If you have an e-view access number and password, you can change your address online – please log in and select 'change address'.

If you hold 2,500 shares or less, you can now change your address quickly and easily over the telephone using The Registrar to Barclays contact details.

If you hold more than 2,500 shares, you can download the Change of Address Form and send your updated address to The Registrar, together with a copy of your share certificate, Annual Sharestore Statement of Entitlement or your most recent dividend tax voucher.

I've changed my name. How can I update my details?

To change your name on Barclays records, please send documents confirming this change (for example, your marriage certificate or change of name deed) to The Registrar to Barclays.

How can I transfer my shares?

To transfer ordinary shares held by share certificate, please download and complete a Stock Transfer Form and return it to The Registrar to Barclays.

What should I do if I've lost my share certificate?

You should contact The Registrar to Barclays and ask for a replacement. You will be sent a letter of indemnity to sign and return. A new certificate will then be sent to you. Please note that there is a charge for this service.

What should I do if a shareholder has died?

You should write to The Registrar to Barclays, sending a certified copy of the death certificate, together with the original Grant of Probate (or a sealed office copy), or the Letters of Administration.

The name(s) of the deceased person's personal representative(s) will be put on the share register while the estate is finalised. The Registrar to Barclays will then place a temporary marker on the register to ensure that wherever possible, they do not issue further dividend payments or other correspondence in the shareholder's name. They will also send you the forms you need to complete.

Dividends

When will the next dividend be paid?

The first interim dividend for the year ending 31 December 2014 will be paid in June 2014.

When was the most recent dividend paid?

The final dividend for the year ended 31 December 2013 of 3.5p per ordinary share was paid on Friday, 28 March 2014 to shareholders holding Barclays shares at the close of business on Friday, 21 February 2014.

Can I have my dividends paid into my bank or building society account?

Yes. If you have an e-view access number and password, you can update your bank details online. Please log in and click on 'change mandate'.

If you hold 2,500 shares or less, you can now provide your bank details quickly and easily over the telephone using The Registrar to Barclays contact details.

If you hold more than 2,500 shares, you can download a Bank Mandate Form and return it to The Registrar.

Can I take my dividends in shares?

Yes, as a shareholder you may have your dividends reinvested in Barclays PLC shares through the Barclays PLC Scrip Dividend Programme (the Programme). Please read the Programme Scrip Dividend Programme Terms and Conditions (PDF 536KB) for more information.

The Programme is available provided that you do not live in or are subject to the jurisdiction of any country where participation in the Programme would require Barclays to take action to comply with local government or regulatory procedures or any similar formalities. Shareholders resident outside the UK are responsible for ensuring that they may validly participate in the Programme and for observing all relevant formalities.

If you after reading the questions below, you have any queries about the Programme, please contact:

The Registrar to Barclays
Aspect House
Spencer Road
Lancing
West Sussex BN99 6DA
UK

Phone:
In the UK: 0871 384 2055*
Overseas: +44 (0)121 415 7004

*Calls cost 8p per minute plus network extras. Lines open 8.30am to 5.30pm UK time, Monday to Friday excluding UK public holidays.

How do I join the Programme?

If you are a certificated shareholder or Sharestore member, you should complete, sign and return a Scrip Dividend Mandate Form (PDF 189KB) and return it to The Registrar to Barclays at the address on the form.

If you are a CREST shareholder, you will need to submit a CREST Dividend Election Input Message to join the Programme.

For your election to apply to a particular dividend, your instructions must be received by The Registrar to Barclays no later than 4.30pm (London time) 15 working days before the relevant dividend payment. If your election is received after that time, it will not apply to that dividend but will apply to dividends paid thereafter (subject to Directors making the Programme available for each dividend).

Once your election to join the Programme has been received and accepted by our Registrar it will remain in place for all future dividends where the Programme is offered, until you give The Registrar to Barclays an instruction to leave the Programme, see below ‘How do I leave the Programme’

How many new shares will I receive?

The number of new shares that you will be entitled to for each Scrip dividend will be calculated by taking the amount of your cash dividend (plus any residual cash balance carried forward), divided by the Scrip reference share price.

As no fractions of new shares will be issued, the number of new shares will be rounded down and any residual cash balance will be carried forward (without interest) and included in the calculation for the next Scrip dividend entitlement.

How will I know how many new shares I have received?

For each Scrip dividend, you will be sent a statement, called a Notional Tax Voucher, telling you the number of new shares that have been issued to you, the price and date they were issued, and a new share certificate if applicable. Sharestore members will also continue to receive an annual Statement each calendar year.

If you are a CREST shareholder you will receive a message through the CREST messaging system and confirmation in writing.

Will I be able to vote my new shares?

Yes. All new shares acquired under the Programme will have the same rights as your existing ordinary shares.

What will happen to any residual cash?

Any residual cash remaining when new shares are issued to you will be carried forward and added to any future dividends or paid out in accordance with the full Scrip Dividend Programme Terms and Conditions (PDF 536KB) of the Programme.

What happens if I have recently bought or sold shares?

Your election will be deemed to be revoked in relation to any ordinary shares that are you sell or transfer to another person, but only with effect from the registration of the sale or transfer.

If you have bought any additional ordinary shares and they are registered by the record date for a particular dividend, the additional ordinary shares will be covered by the existing mandate.

What are the tax consequences of joining the Programme?

The tax consequences of joining the Programme will depend on your personal circumstances.

A general summary of the tax consequences of participating in the Programme is set out in the full Scrip Dividend Programme Terms and Conditions (PDF 536KB) If you are in any doubt you should seek personal advice from an independent tax adviser.

How do I leave the Programme?

You may leave the Programme at any time by completing and returning a Scrip Dividend Revocation Form (PDF 188KB) to The Registrar to Barclays or by telephoning them.

If you are CREST shareholder your election must be deleted through the CREST system.

For a revocation to apply in respect of a particular dividend, instructions must be received by The Registrar to Barclays no later than 4.30pm (London time) 15 working days before the relevant dividend payment. If your revocation is received after that time, it will not apply to that dividend but will apply to dividends paid thereafter.

Can the Company change, suspend or cancel the Programme?

The Programme may be suspended or terminated or (with valid reason) changed at any time at the discretion of the Directors, without notice to individual shareholders. Details of suspension, termination and any amendment to the Scrip Dividend Programme Terms and Conditions (PDF 536KB) will be made available at Barclays.com/dividends as soon as practicable.

What do I do if I have any questions about the Programme or need help?

If you have any further questions about the Programme or need help please contact The Registrar to Barclays on +44 (0)871 384 2055* in the UK or +44 121 415 7004 from overseas. Alternatively, you can email your request to questions@share-registers.co.uk.

*Calls cost 8p per minute plus network extras. Lines open: 8:30am to 5:30pm UK time, Monday to Friday excluding UK public holidays.

When will I receive my dividend tax voucher?

Barclays issues a consolidated tax voucher for the financial year in mid-March to shareholders who have their dividends paid directly into a bank or building society account.

Shareholders who receive a dividend cheque posted to their registered address receive a tax voucher with each payment.

How can I request a duplicate tax voucher?

Contact The Registrar to Barclays on +44 (0)871 384 2055* in the UK or +44 121 415 7004 from overseas. Alternatively, you can email your request to questions@share-registers.co.uk.

There may be an administration charge for issuing duplicate tax vouchers.

You can also access your dividend information online using Barclays e-view.

*Calls cost 8p per minute plus network extras. Lines open: 8:30am to 5:30pm UK time, Monday to Friday excluding UK public holidays.

Barclays e-view

What is Barclays e-view?

Through Barclays e-view you can:

  • Access details about your shares online
  • Check sales, purchases or transfers relating to your shares
  • Ask to receive important shareholder information by email, directly to your inbox
  • Update your name, address or bank details online
  • Register your voting instructions for Barclays General Meetings
  • See Barclays Annual Review, Annual Report or financial results announcements online

How can I join Barclays e-view?

  • Visit the Barclays e-view website
  • Register for electronic communications by following the instructions onscreen
  •  You will be sent a Barclays e-view access number by the post the next working day.

Barclays Sharestore

What is Barclays Sharestore?

Barclays Sharestore allows you to hold your Barclays shares electronically without a share certificate. Transferring shares into Sharestore is free.

Through Barclays Sharestore you can:

  • Eliminate the risk of losing your share certificate and having to pay a replacement fee
  • Receive an annual statement, usually in March, detailing the number of shares you own and any changes through the course of the year
  • Trade your shares through Barclays Stockbrokers ShareDeal service at a competitive price
  • Benefit from faster settlements – if you sell your Barclays shares you’ll receive the money in three business days
  • Receive your dividends at the same time as all other Barclays shareholders
  • Receive less unwanted mail. Your name will not appear on the Barclays share register as your shares will be held by a nominee. This means other organisations cannot obtain your name and address details to send you advertising material.

How can I join Barclays Sharestore?

  • To transfer your Barclays shares into Barclays Sharestore, download a Download the Barclays Sharestore Application Form (PDF 965KB) via the links on this page. Please also read the Sharestore Terms and Conditions
  • Print, complete and return the application form and your share certificates to the Registrar to Barclays. You'll find the address on the form
  • Once your shares are transferred you will receive a statement confirming the number of shares held for you in Sharestore
  • If you later decide you want a share certificate again, or wish to transfer your shares to another person, you can request the relevant forms from The Registrar to Barclays.

How can I buy and sell shares through Barclays Sharestore?

If you hold shares in Barclays Sharestore you can only buy or sell them through Barclays Stockbrokers, or online via the Barclays Sharestore website.

Please phone Barclays Stockbrokers on 0800 279 6551* in the UK or +44 141 352 3909 from overseas for more information.

They will ask you for your Sharestore Reference Number which will appear on your Annual Sharestore Statement of Entitlement and will take your instructions to buy or sell over the telephone.

If you do not hold your shares in Barclays Sharestore, you can still buy or sell shares through Barclays Stockbrokers using the telephone contact details above.

*Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes. Our opening hours are 7.30am to 7pm Monday to Thursday, 7.30am to 6pm on Friday (excluding bank holidays) and 9.30am to 12.30pm on Saturday.

How much does it cost to buy and sell shares through Barclays Sharestore?

Commission for online and telephone dealing is charged as follows:

Online:

£10 flat fee per trade (sales only)

Telephone:

First £5,000: 1.25 per cent

Next £10,000: 0.85 per cent

Thereafter: 0.15 per cent

Minimum charge: £15

Stamp duty reserve tax, currently 0.5 per cent, is payable on all share purchases.

Buying and selling shares

How can I buy or sell Barclays shares?

If you hold shares in Barclays Sharestore you can only buy or sell them through Barclays Stockbrokers, or online via the Barclays Sharestore website.

Please phone Barclays Stockbrokers on 0800 279 6551* in the UK or +44 141 352 3909 from overseas for more information.

They will ask you for your Sharestore Reference Number which will appear on your Annual Sharestore Statement of Entitlement and will take your instructions to buy or sell over the telephone.

If you do not hold your shares in Barclays Sharestore, you can still buy or sell shares through Barclays Stockbrokers using the telephone contact details above.

*Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes. Our opening hours are 7.30am to 7pm Monday to Thursday, 7.30am to 6pm on Friday (excluding bank holidays) and 9.30am to 12.30pm on Saturday.

How much does it cost to buy or sell shares?

For Barclays Sharestore customers, commission for online and telephone dealing is charged as follows:

Online:

£10 flat fee per trade (sales only)

Telephone:

First £5,000: 1.25%

Next £10,000: 0.85%

Thereafter: 0.15%

Minimum charge: £15

Stamp duty reserve tax, currently 0.5% is payable on all share purchases.

Prices from other share dealing services may vary.

Barclays Stockbrokers

How can I find out more about Barclays Stockbrokers services?

  • Visit the Barclays Stockbrokers website.
  • Call Barclays Stockbrokers on one of the following numbers:

    In the UK, please call 0800 279 6551*
    From overseas, please call +44 141 352 3909

*Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes. Our opening hours are 7.30am to 7pm Monday to Thursday, 7.30am to 6pm on Friday (excluding bank holidays) and 9.30am to 12.30pm on Saturday.

How can I benefit from Barclays Stockbrokers services?

Barclays Stockbrokers provides a range of services, allowing you to manage and trade your Barclays shares in the way that best suits your needs.

You can choose from the MarketMaster account, through which Barclays Stockbrokers will hold your assets on your behalf, or the ShareDeal account, where you retain paper share certificates in your name.

Rights Issue 2013 - IRS Form 8937 (amended November 15th 2013)

IRS Form 8937 – “Report of Organizational Actions Affecting Basis of Securities” is being made available by Barclays PLC following the 2013 rights issue pursuant to U.S. Internal Revenue Code section 6045B which requires issuers to report certain organizational actions that affect the U.S. tax basis of securities in the hands of shareholders and additional information about the effect on basis.

Download IRS Form 8937 (PDF 990KB)

Rights Issue 2013

What is a Rights Issue?

A Rights Issue is a way for a company to raise capital. Barclays gave its existing shareholders a right to buy further Ordinary Shares in proportion to their existing shareholding.

Why did Barclays decide to carry out a Rights Issue?

On Thursday, 20 June 2013, the Prudential Regulatory Authority (PRA) announced the results of its review of the capital adequacy of major UK banks and building societies. As part of the review, the PRA introduced a minimum 3% leverage ratio target. Following discussions with the PRA, Barclays submitted a Leverage Plan to achieve the target by 30 June 2014. Raising additional capital through a Rights Issue was part of the Leverage Plan. Barclays announced on Tuesday, 30 July 2013 its intention to raise approximately £5.8 billion (net of expenses) by way of a Rights Issue.

More information about the background to the Rights Issue can be found in the Prospectus.

What were the terms of the Rights Issue?

The Rights Issue was an offer to Qualifying Shareholders to subscribe for one New Ordinary Share, at an issue price of 185 pence, for every four Existing Ordinary Shares held as at the close of business on Friday, 13 September 2013, which was the Record Date.

When was the Rights Issue launched?

The Rights Issue officially launched on Monday, 16 September 2013 and Barclays published an announcement to the market that morning. Documents were sent to shareholders on Tuesday, 17 September and Wednesday, 18 September 2013.

When did the Rights Issue close?

The Rights Issue closed at 11.59pm on Wednesday, 2 October 2013.

What was the net premium paid to shareholders who let their Rights lapse?

Barclays made arrangements to find investors to subscribe for the new Barclays shares that a shareholder’s Rights entitled them to buy, together with other shareholders who did not take up their Rights. We announced on Friday, 4 October 2013 that we had found investors who had agreed to pay a net premium above the issue price (82.598 pence per Right).

ADS holders

What was the issue price per American Depositary Share (ADS)?

The issue price per ADS was $12.004280. This was determined by Barclays to be the US Dollar equivalent of four times the ordinary share subscription price of 185 pence per New Ordinary Share on Wednesday, 2 October 2013 (One ADS is the equivalent to four Barclays Ordinary Shares). Barclays determined the actual US Dollar ADS subscription price from pounds into US Dollars at a rate of $1.6222 per pound sterling (the spot rate as published by Bloomberg at 12.00pm (New York City time) on Wednesday, 2 October 2013.

What was the net premium paid to ADS holders who let their Rights lapse?

A payment of USD5.288797 per ADS Right was for paid for ADS Rights that were unexercised and lapsed. Read the DR Market Announcement.

Further information

If you have any further questions about the Rights Issue, please contact The Registrar to Barclays using the contact details above.

If you are an ADS holder, please contact please refer to the Barclays PLC page on the ADR website .

If you hold ADSs in Registered form through the Depositary you may contact the JPMorgan ADS call center on 1-800-990-1135 (from outside the U.S.A. 1-651 453-2128). If you hold ADSs through a broker please direct your inquiry to your broker.