Barclays branch in Hammersmith, London.
Employees to be rewarded on good customer service
10 Oct 2012, 15:00 BST
Group Chief Executive Antony Jenkins has announced that frontline employees in Barclays' UK Retail and Business Banking division will have their variable pay – sometimes described as bonuses – based only on the quality of service they provide to customers.
... the key to Barclays long-term success is the level of service we provide, not how many products we sell.